Reference

Your Rights and Our Obligations at pu22

Access to pu22 depends on your local law and the eligible regions we serve — this page sets out exactly what governs your account, how your data is handled, and what steps you can take if something needs to change.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment conditionsData retention policyContact rights explained
pu22 Your Rights and Our Obligations at pu22
LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Query

If you have a question about your rights under these terms, need to request a copy of your account data, or want to flag a concern about how a bKash or Nagad transaction was recorded, our support team handles legal queries through the channels below. Response times vary by channel, but every legal request is logged and tracked until it is resolved.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Legal queries raised here are escalated to our compliance desk and receive a written response.

Email Support

Send your legal request or data query by email. Include your account ID and the specific transaction reference — for bKash or Nagad payments, include the wallet transaction number.

Account Help Centre

Log into your account and navigate to Account Help to submit a formal request for data access, account closure or a review of a declined transaction.

HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

We take the security of your account and the integrity of your payment data seriously. Your bKash, Nagad, and Rocket wallet details are never stored in plain text on our systems — they are processed through encrypted channels and matched only to your verified account record. Here is how each area is managed.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel inside your account at any time.

Account Security Practices

Every login to pu22 is protected by OTP verification sent to your registered mobile number. Unusual login attempts trigger an automatic account review before access is restored.

Data Retention and Deletion

We hold your account data for as long as your account is open. After you close your account, records are retained for a standard period to meet transaction audit requirements, then deleted.

Requesting Changes or Access

You can request a copy of your account data or ask us to correct inaccurate records at any time. Submit this through Account Help or by email — we confirm receipt within one business day.

Common Questions About Legal Terms and Your Rights

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to wallet payments and account activity in Bangladesh.

Yes. Whether you can open and use an account depends on your local law and whether your region is within our eligible coverage. Check your local regulations before proceeding.

Your wallet transaction data is processed through encrypted channels and stored only against your verified account record. We do not share wallet details with third parties outside of required audit processes.

Yes. Submit a data access request through Account Help or by email, including your account ID. We acknowledge the request within one business day and process it from there.

After account closure, your records are kept for a defined retention period to meet standard transaction audit requirements. Once that period ends, your data is deleted from our systems.

Raise it directly with support via live chat or email. Include the wallet transaction reference number and your account ID so the compliance desk can trace and resolve the discrepancy.

No. These terms sit alongside your statutory rights, not above them. Where local law grants you specific rights as an account holder, those rights remain intact and are not waived by these terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.