Reference

Terms and Conditions That Govern Your pu22 Account

These terms set out what you agree to when you open and use a pu22 account — covering deposits through bKash, Nagad or Rocket, your wallet activity, how we handle disputes, and what happens if rules are not followed.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification stepsDispute and closure processJurisdiction-dependent access
pu22 Terms and Conditions That Govern Your pu22 Account
HOW WE ENFORCE THIS

Account Security, Data and Your Rights Under These Terms

We handle your account data and wallet records in line with what these terms describe — not a broad policy, but the specific obligations tied to your account actions. Here is how each area works in practice.

Wallet Verification

When you link bKash, Nagad or Rocket to your account, we verify the wallet matches your registered identity before any withdrawal is processed. This step protects your funds.

Account Security

Login access is protected by OTP confirmation tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze activity.

Data Retention

We retain transaction records — including bKash and Nagad transfer references — for the period required to handle disputes or respond to verified account queries from you.

Requesting Changes

To update your registered contact details or request a review of a terms-related account decision, submit a written request through email support with your account ID attached.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe your account has been actioned incorrectly, contact our support team directly. We handle terms-related queries through live chat, email and our social messaging channel — give us your registered account email and a short description of your concern so we can pull the right case details.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe the specific term or account action you are querying. We respond while you are still in the session.

Email Support

Send your query to our support address with your registered email in the subject line. Terms and account disputes are escalated to a senior agent for review.

Social Messaging

Reach us via our official social channel for quicker acknowledgements. Attach your account reference so the agent can locate your terms query without delay.

Common Questions About These Terms

These are the questions we hear most often when account holders want to understand their rights and obligations under the pu22 terms and conditions. Each answer reflects how these terms actually work in practice.

Yes. Every wallet transaction — whether you send via bKash, Nagad or Rocket — is covered. The terms define how deposits are credited, how long verification takes, and what happens if a transfer is disputed.

We publish updates on this page and notify you via your registered contact when a material change is made. Continuing to use your account after a change means you accept the updated version.

We may suspend or close an account if we find a breach — such as holding multiple accounts or submitting false wallet details. You will be contacted through your registered email with the reason and next steps.

Access depends on your local law and the eligible regions we serve at any given time. You are responsible for confirming that using this platform is permitted under the rules that apply to you.

Submit your dispute through email support or live chat with your account ID and the relevant bKash, Nagad or Rocket transaction reference. A senior agent will review and respond with findings.

We retain records — including wallet transfer references and account activity logs — for the period needed to resolve disputes or respond to verified requests from you or authorised parties.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.